FAQ'S

Welcome to the VIMP FAQ page! Here, you’ll find answers to the most frequently asked questions about our products, services, and policies. If you have any additional questions, please feel free to contact us.

1. What products do you offer at VIMP?

VIMP offers a wide range of beauty, cosmetics products, and accessories. Our selection includes skincare, makeup, haircare, fragrance, and beauty tools from top brands. Whether you’re looking for daily essentials or special treats, we have something for everyone.

2. How can I place an order?

To place an order with VIMP:

  1. Browse our website and select the products you wish to purchase.
  2. Add items to your shopping cart.
  3. Proceed to checkout and enter your shipping and payment information.
  4. Review your order details and confirm your purchase.
  5. You will receive an order confirmation email with your order details.

3. Can I modify or cancel my order after it’s been placed?

Once an order is placed, it is processed quickly to ensure prompt delivery. As a result, we are unable to modify or cancel orders once they have been confirmed. Please review your order carefully before completing the purchase. If you have any issues, contact us as soon as possible, and we will do our best to assist you.

4. What payment methods do you accept?

We accept various payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other payment methods as indicated at checkout

Please ensure that your payment information is accurate to avoid any issues with processing your order.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s status through the carrier’s website. If you encounter any issues or need assistance, please contact us.

6. What is your shipping policy?

We offer several shipping options, including standard, expedited, and express shipping. Shipping costs and delivery times vary based on your location and the shipping method chosen. For more detailed information, please visit our Shipping Information page.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping costs and delivery times for international orders will be calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, or additional fees required by their destination country.

8. What is your return and refund policy?

You can return products within 30 days of receiving your order for a refund or exchange, subject to certain conditions. The items must be unused, unopened, and in their original packaging. For detailed information, please refer to our Return & Refund Policy page.

9. How do I initiate a return?

To initiate a return:

  1. Contact our customer support team at support@vimp.com with your order number and reason for return.
  2. You will receive instructions on how to return the item(s) and a Return Merchandise Authorization (RMA) number if applicable.
  3. Pack the items securely and send them back to us according to the provided instructions.

10. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at support@vimp.com. Provide your order number, a description of the issue, and, if applicable, photos of the damage. We will work to resolve the issue promptly and provide a replacement or refund as necessary.

11. How do I contact VIMP customer support?

You can reach our customer support team via:

We are here to assist you and ensure a positive shopping experience.

12. How can I stay updated on new products and promotions?

To stay updated on new arrivals, special offers, and promotions, you can:

  • Sign up for our newsletter: Subscribe on our website to receive email updates.
  • Follow us on social media: Connect with us on platforms like Instagram, Facebook, and Twitter for the latest news and exclusive offers.

13. How do I reset my account password?

If you need to reset your password:

  1. Go to the Login Page and click on “Forgot Password.”
  2. Enter your registered email address and follow the instructions sent to your inbox.
  3. Follow the link provided to create a new password.

14. Are my personal details safe with VIMP?

Yes, we take the privacy and security of your personal information seriously. We use industry-standard security measures to protect your data and comply with our Privacy Policy. For more details on how we handle your information, please refer to our Privacy Policy page.

If you have any further questions or need assistance, feel free to reach out to us. Thank you for shopping with VIMP!