FAQ'S

Welcome to the VIMP FAQ, your guide to a seamless luxury shopping experience. Below are answers to your most pressing questions about our premium beauty offerings, services, and policies.

1. What Does VIMP Offer?
   An exclusive collection of skincare, makeup, haircare, fragrances, and accessories.

2. How to Place an Order?
   Browse, select your favorites, and checkout securely. Receive a confirmation email for your order.

3. Can I Modify or Cancel an Order?
   Due to swift processing, changes or cancellations aren’t possible after confirmation. Contact us for assistance if needed.

4. Payment Methods?
   We accept major credit cards, PayPal, and more as listed at checkout.

5. Order Tracking?
   Track your shipment with the tracking number provided in your shipping confirmation email.

6. Shipping Details?
   Enjoy standard, expedited, or international shipping options tailored to your needs. Visit our Shipping Policy page for more details.

7. Returns & Refunds?
   Return unopened, unused items within 30 days for a refund or exchange. Visit our Return Policy page for conditions.

8. Damaged or Incorrect Items?
   Contact us within 48 hours at support@vimp.com with details and photos for a prompt resolution.

9. Stay Updated?
   Subscribe to our newsletter and follow us on Instagram for the latest beauty trends and exclusive offers.

For additional inquiries, reach out to our premium customer support team at support@vimp.com.

VIMP BEAUTY – Curated Beauty, Infinite Possibilities.